Shipping policy

Shipping Policy

Free Shipping

PELADN offers free standard shipping to most locations in the United States, United Kingdom, and European Union.

Orders are typically delivered within 2–5 business days.

The estimated delivery time includes order processing and shipping time.

We currently do not ship to the following U.S. locations:

• Guam
• Northern Mariana Islands (CNMI)
• U.S. Virgin Islands
• Puerto Rico
• Marshall Islands

We do not ship to freight forwarding addresses.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

You can also check your order status by logging in to your account on peladn.us.

If your tracking information has not updated for more than 5 business days, please contact us at:

support@peladn.us

Changing Your Shipping Address

If you entered an incorrect shipping address, please contact us as soon as possible.

We may be able to update the address before the order ships.

Once the package has been shipped, the shipping address normally cannot be changed.

Lost or Delayed Packages

If your package is delayed, lost in transit, or has not arrived as expected, please contact PELADN Customer Support.

If tracking shows Delivered but you cannot locate the package, please first:

• Check around the delivery location;
• Check with household members or neighbors;
• Allow up to 4 business days, as some carriers may mark packages as delivered before the final delivery is completed.

If the package is still missing, contact us at support@peladn.us.

We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Contact Us

For shipping questions or assistance with an order:

Email: support@peladn.us