Secure & Convenient Payment Options

PELADN offers multiple secure payment methods to make your checkout experience simple and convenient.

Depending on your location, device and checkout eligibility, we currently accept:

• Visa
• Mastercard
• American Express
• JCB
• PayPal
• Apple Pay
• Google Pay

Available payment methods may vary by country, device, card issuer or payment provider.

The payment options available for your order will be displayed during checkout.

Secure Payment Processing

Payments made through PELADN are processed through secure third-party payment providers.

Your payment may also be subject to additional verification by your card issuer or payment provider, such as identity verification or 3D Secure authentication.

PELADN will never ask you by email to provide your full credit card number, card security code (CVV/CVC), online banking password or other sensitive payment credentials.

If you receive a suspicious message requesting this information, please do not provide it and contact us at:

support@peladn.us

Payment Authorization

When you place an order, your bank or payment provider may need to authorize the transaction before the payment can be completed.

Payment authorization may depend on factors such as:

• Available balance or credit limit;
• Billing information;
• Card security settings;
• Online or international transaction permissions;
• Card issuer risk controls;
• Payment provider verification;
• Fraud-prevention checks.

A payment being declined does not necessarily mean that there is a problem with your card or account.

In some cases, the payment may simply require additional verification from your bank.

Fraud Prevention & Payment Security

To protect our customers and reduce unauthorized transactions, PELADN and our payment providers may use automated fraud-prevention and risk-screening systems.

Some orders may be temporarily reviewed if they are identified as higher risk.

Factors that may trigger additional review can include, but are not limited to:

• Billing and shipping information that do not match;
• Unusual transaction activity;
• Multiple unsuccessful payment attempts;
• Orders significantly different from normal purchasing patterns;
• Payment from a location different from the cardholder's usual location;
• Payment-provider or card-issuer security alerts.

If additional verification is required, we may contact you using the email address associated with your order.

In some circumstances, an order may be placed on hold or cancelled if payment authorization or identity verification cannot be completed.

Any applicable payment collected for a cancelled order will be handled according to the payment provider's normal refund or authorization-release process.

Why Was My Payment Declined?

A payment may be declined by your bank, card issuer or payment provider for many reasons.

Common reasons include:

• Incorrect card number, expiration date or security code;
• Billing address does not match your bank records;
• Insufficient funds or available credit;
• Your bank has blocked the transaction for security reasons;
• Online purchases are disabled on the card;
• International transactions are restricted;
• The payment exceeds a card or transaction limit;
• Additional authentication was not completed;
• The transaction was identified as higher risk by the payment system.

For privacy and security reasons, PELADN may not always receive the specific reason why your bank declined a transaction.

What Should I Do If My Payment Fails?

If your payment is unsuccessful, we recommend:

1. Check that your card number, expiration date, security code and billing address are correct.
2. Confirm that your card has sufficient available funds or credit.
3. Try completing any verification requested by your bank.
4. Contact your bank or card issuer and ask whether the transaction was blocked for security reasons.
5. Try another eligible credit or debit card.
6. Try another available payment method, such as PayPal, Apple Pay or Google Pay.

If you have made several unsuccessful attempts, we recommend waiting before trying again, as repeated payment attempts may sometimes trigger additional security checks.

Billing Address

When paying by credit or debit card, please enter your billing information exactly as it appears on your bank or card account.

A mismatch between your billing address and your bank records may cause the payment to be declined or reviewed.

Your shipping address may be different from your billing address unless additional verification is required.

Payment Verification

For certain orders, PELADN or the payment provider may request additional information to verify that the transaction was authorized by the cardholder.

This is intended to protect both customers and PELADN against unauthorized transactions.

Please do not send sensitive card information such as:

• Full card numbers;
• CVV/CVC security codes;
• Online banking passwords;
• PIN numbers.

Our customer service team does not need this information to assist you.

Pending Charges

In some cases, your bank may display a transaction as Pending even if the order has not yet been completed.

This is usually an authorization hold created by the bank or payment provider.

If an order is not completed or is cancelled, the authorization will normally be released automatically according to your bank's processing time.

The exact time required for a pending authorization to disappear is determined by your bank or card issuer.

Duplicate or Multiple Charges

If you attempted payment multiple times, you may temporarily see more than one pending authorization.

This does not necessarily mean you have been charged multiple times.

Please first check whether the transactions are listed as:

Pending

or:

Completed / Posted

If you believe you have been charged more than once for the same order, contact:

support@peladn.us

and provide your order number and the transaction dates.

Do not send your full card number.

Currency and Bank Fees

Your bank or payment provider may apply currency conversion or international transaction fees depending on:

• Your card;
• Your bank;
• Your billing country;
• The currency used for the transaction.

These fees, where applicable, are determined by your bank or payment provider and are not controlled by PELADN.

The amount charged by PELADN will be shown during checkout before you complete your order.

Payment Confirmation

After a successful payment and order submission, you should receive an order confirmation email.

Please check your spam or junk folder if you do not see the email.

If payment appears successful but you have not received an order confirmation, please contact:

support@peladn.us

and provide:

• Your name;
• Email address used for the order;
• Approximate payment time;
• Amount paid.

Please do not send your full payment card information.

Need Payment Assistance?

If you continue to experience payment problems, contact:

PELADN Customer Support
Email: support@peladn.us

We will be happy to check whether an order was successfully created and help you determine the next appropriate step.