Refund policy
PELADN Return, Refund & Warranty Policy
Returns & Refunds
PELADN is committed to providing fair and transparent return and refund services for customers who purchase from the PELADN official store.
This policy applies to products purchased directly from the PELADN official website. If you purchased a PELADN product from Amazon, another marketplace, retailer, or authorized distributor, please follow the return and refund policy of the original seller.
Return and refund rights may also vary according to applicable local laws and regulations.
For assistance, please contact:
Email: support@peladn.us
Order Cancellation
You may request to cancel your order before it has been shipped.
Please contact PELADN Customer Support as soon as possible after placing your order.
If the order has already been shipped, we may not be able to cancel the shipment. In this case, you may request a return after receiving the product according to our return policy.
If PELADN successfully intercepts an already-shipped order and an actual carrier interception fee is incurred, a $25 interception fee may apply.
30-Day No-Reason Return Policy
PELADN offers a 30-day no-reason return period for eligible products purchased from the PELADN official store.
The 30-day return period begins on the date you receive your order.
You may request a return if you:
- Change your mind;
- No longer need the product;
- Ordered the wrong product;
- Decide that the product is not suitable for your needs;
- Simply do not want to keep the product.
A product does not need to be defective for you to request a return within the 30-day return period.
Return Shipping for Non-Defective Products
If the return is not caused by a product defect or quality issue, the customer is responsible for the return shipping cost.
PELADN does not charge customers for outbound shipping already provided as free standard shipping unless otherwise required by exceptional circumstances.
There are no standard warehouse inspection, repackaging, or handling fees for a normal eligible return.
Please contact PELADN Customer Support before returning the product so that we can provide the correct return address and return instructions.
Defective or Malfunctioning Products
If your PELADN product has a hardware defect, malfunction, or other non-customer-induced quality issue, please contact PELADN Customer Support.
Depending on the circumstances, PELADN may provide:
- Remote troubleshooting;
- Repair;
- Replacement;
- Refund.
For eligible product defects or warranty claims, PELADN covers the return shipping cost.
If the product needs to be returned, our customer support team will provide a prepaid return shipping label.
Customers should not purchase return postage themselves unless instructed by PELADN Customer Support.
If a replacement product needs to be shipped to the customer as part of an approved warranty claim, PELADN will also cover the applicable replacement shipping cost.
Damaged, Incorrect, or Incomplete Orders
Please contact us as soon as possible if:
- Your order was lost during delivery;
- The product arrived damaged;
- You received the wrong product;
- Your order is missing products or accessories.
Please provide your order number and clear photos or videos showing the issue when possible.
Once the issue is verified, PELADN will provide an appropriate solution, which may include replacement, repair, missing-item shipment, or refund.
For confirmed shipping damage, incorrect orders, or product-quality issues, PELADN will cover the required return shipping cost.
How to Request a Return
To request a return, please contact:
Please provide:
- Your order number;
- Product model;
- Reason for the return;
- A brief description of the issue, if applicable;
- Photos or videos when needed for troubleshooting or damage verification.
Our support team will provide the appropriate return instructions.
Please do not send products back without first contacting PELADN Customer Support.
Return Condition
Returned products should include the product itself and the accessories originally included with the order.
For non-defective returns, products should be returned in reasonable condition and securely packaged to prevent damage during transportation.
PELADN reserves the right to reduce or refuse a refund if the returned product has been intentionally damaged, materially altered, or returned with significant components or accessories missing.
This does not apply to damage caused by an eligible product defect.
Refund Processing
Once the returned product arrives at the PELADN return facility, it will be inspected.
For approved refunds, PELADN will normally process the refund within 14 business days after receiving and verifying the returned product.
Refunds will normally be issued to the original payment method used for the order.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Typical processing times after PELADN issues the refund may include:
- PayPal: approximately 1 business day;
- Credit or Debit Card: approximately 1–7 business days.
If you have not received your refund after the expected processing period, please contact us at support@peladn.us.
Refund Amount for Non-Defective Returns
For an eligible non-defective return made within the 30-day return period:
Customer pays:
Return shipping cost.
PELADN refunds:
The eligible product purchase price after the returned product has been received and approved.
PELADN does not automatically deduct warehouse fees, inspection fees, repackaging fees, or other handling charges from normal eligible returns.
Product Quality Issues After 30 Days
The 30-day no-reason return policy is separate from the PELADN product warranty.
After the 30-day return period has ended, eligible non-customer-induced product defects may still be covered under the applicable warranty.
Depending on the issue, warranty service may include:
- Troubleshooting;
- Repair;
- Replacement;
- Other appropriate warranty remedies.
For eligible warranty claims requiring a return, PELADN covers the shipping cost and provides a prepaid return label.
PELADN Limited Hardware Warranty
PELADN Mini PCs are covered by the applicable PELADN hardware warranty.
Orders placed on or after July 1, 2026
Eligible PELADN Mini PCs include a:
3-Year Limited Hardware Warranty
Orders placed before July 1, 2026
Orders placed before July 1, 2026 remain covered by the warranty terms applicable at the time of purchase, which may include a:
1-Year Limited Hardware Warranty
The warranty period begins from the original purchase date unless otherwise required by applicable law.
Warranty Shipping
For an eligible warranty claim involving a non-customer-induced defect or malfunction, PELADN covers the shipping cost required to return the product for service.
If a return is necessary, PELADN Customer Support will provide a prepaid return shipping label.
Customers are not required to pay return shipping for eligible warranty repairs, replacements, or other approved warranty service.
What Is Covered by the Warranty
The warranty generally covers eligible hardware defects or malfunctions that occur during normal use and are not caused by the customer.
Examples may include:
- Hardware failure;
- Component malfunction;
- Manufacturing defects;
- Other non-customer-induced hardware problems.
PELADN Customer Support may first perform remote troubleshooting before determining whether a physical return is necessary.
What Is Not Covered by the Warranty
The warranty does not cover problems caused by:
- Normal cosmetic wear and tear;
- Accidental drops, impact, or physical damage;
- Liquid or water damage;
- Misuse or improper operation;
- Operation outside the recommended environment;
- Unauthorized modification or repair;
- Improper hardware installation or replacement;
- Damage caused by incompatible third-party components or accessories;
- Loss or theft;
- Intentional damage;
- Damage caused by natural disasters or other events beyond reasonable control;
- Products outside the applicable warranty period.
Proof of purchase may be required when requesting warranty service.
Products Purchased From Other Sellers
This policy applies to purchases made directly from the PELADN official store.
If you purchased your product from:
Amazon,
another online marketplace,
an authorized retailer,
or another PELADN distributor,
please contact the original seller first and follow that seller's applicable return and refund policy.
PELADN may still provide technical support or warranty assistance where applicable.
Contact PELADN
For returns, refunds, warranty service, or product support:
Email: support@peladn.us
Please include your order number and product model whenever possible.
PELADN reserves the right to update this policy from time to time. Changes will not reduce any rights that customers are entitled to under applicable law.