Orders are typically delivered within 2–5 business days. This estimated delivery time includes order processing and shipping time.

Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number on the carrier’s website to track the status of your delivery. If you have any issues tracking your order, please contact our customer service team: support@peladn.us for assistance.

If you need to change your delivery address, please contact our customer
service team: support@peladn.us as soon as possible. We can only update the address if your order has not yet been shipped. Once an order is in transit, we are unable to make any changes to the delivery address.

Yes, we do offer international shipping for our Mini PCs. International delivery times and shipping costs vary depending on the destination country. 

Currently, we offer free shipping only to the U.S., the EU, and the UK. For countries in other regions, we provide paid shipping services, and customers are required to assist us with customs declaration and other related procedures.

If PELADN chooses to fulfill an eligible U.S., U.K. or EU order from China due to local inventory availability, customers will not be charged additional customs clearance duties solely because of that fulfillment decision.

We provide 3 year hardware warranty that covers any manufacturing defects. 

Your Mini PC warranty is automatically activated at the time of purchase. Please keep your purchase receipt or order confirmation as proof of purchase, as it will be required to verify your warranty coverage in the event of a claim.

If you encounter a problem with your Mini PC that you believe is covered by warranty, please contact our customer service team at support@peladn.us for assistance. We will guide you through the process of diagnosing the issue and, if necessary, returning your device for repair or replacement.

The warranty is only valid for the original purchaser of the Mini PC and is not transferable. If you sell or gift your device, the new owner will not be able to claim warranty service under your original purchase.

Our warranty primarily covers hardware defects. Software issues that are not related to hardware defects are generally not covered. However, we do provide technical support to assist with troubleshooting software problems that may arise.

During the applicable warranty period, if your product develops a problem that is not caused by misuse, accidental damage, unauthorized modification, improper installation, or other customer-induced damage, PELADN will cover the shipping cost required for an eligible warranty service.

If the product needs to be returned for repair, replacement, or further inspection, please contact our after-sales support team to request a prepaid return shipping label.

Examples of issues that may not qualify as product defects include:

• Accidental drops, impact, or liquid damage
• Damage caused by improper use or installation
• Unauthorized disassembly, modification, or repair
• Damage caused by incompatible accessories or external devices
• Cosmetic damage caused after delivery
• Problems resulting from misuse or failure to follow product instructions

If you are unsure whether your issue is covered, please contact our support team. We will review the situation before asking you to return the product.

No. Please contact PELADN Customer Support first.

Many software, driver, BIOS, Windows, display, network, or configuration-related issues may be resolved remotely without requiring you to send the Mini PC back.

If a physical return is necessary, our support team will provide the appropriate return instructions and, for eligible product defects or warranty claims, a prepaid return label.

Depending on the nature of the issue, the purchase date, product condition, inventory availability, and the applicable return or warranty policy, PELADN may offer:

• Troubleshooting assistance
• Repair
• Replacement
• Refund

Our support team will review your case and provide the appropriate solution.

We offer a refund for Mini PCs within 30 days from the date you receive the product
if you are not satisfied with your product. The item must be returned in its original  packaging, along with all included accessories and documentation. Refunds will be issued to the original payment method after the product has been received and inspected.

To request a refund, please contact our customer service team at support@peladn.us with your order number and the reason for the return. We will provide you with detailed instructions on how to return your Mini PC for a refund.

Custom-configured or personalized Mini PCs are not eligible for a refund unless there are defects in materials or workmanship. Software purchases and shipping charges are also non-refundable.

If you are returning the product because you changed your mind, ordered the wrong product, no longer need it, or simply do not like the product, you are responsible for the return shipping cost.

This does not affect your right to request a return within our 30-day no-reason return period.

No.

If the return is caused by a verified product defect, hardware failure, or another eligible non-customer-induced issue, PELADN will cover the return shipping cost.

Please contact our customer support team before shipping the product back so that we can confirm the issue and provide you with a prepaid return label.

Approved refunds are normally processed within 14 business days after the returned product has been received and verified.

No.

Our 30-day no-reason return policy means that you may request a return within the applicable 30-day period even if the product is not defective.

However, if the return is based on personal preference, change of mind, ordering the wrong item, or another reason unrelated to a product defect, the customer is responsible for the return shipping cost.

If the return is caused by an eligible product defect or quality issue, PELADN covers the return shipping cost.

For order purchased through third-party retailers, please contact them directly for returns and refunds. Our refund policy only applies to products purchased directly from our website or authorized stores.

If your Mini PC arrives defective or damaged, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. In such cases, we will also cover the return shipping costs.

Yes, if you prefer, you can exchange your Mini PC for another model or the same model if it's defective. Please contact our customer service team support@peladn.us to initiate an exchange. Exchange requests must also be made within 30 days of purchase and are subject to product availability.